FAQ
How does a return work?
Please send your return package to the following address:
Malte Timm
Franz-Schütte-Allee 233
28355, Bremen
Germany
Please note that you are responsible for the return shipping costs.
Include a note in the package with your order number and name, as well as one of the following options:
- Refund
- Exchange for a different size
- Exchange for a different product
- Receive a gift voucher
How long is the delivery time?
The delivery time is usually between 5-14 days, depends where you live! During high order volumes, there may be a delay of 2-3 days. We do our best to ensure that you receive your package as soon as possible.
When are returns processed?
Returns are not processed daily. We handle returns three times a week to ensure that each return is carefully and efficiently managed.
What should I do in case of production defects?
If there are any defects in the production of our shirts, we sincerely apologize for the inconvenience. Please contact our customer service immediately at
support@dumbwear.com to report the issue.
Please attach photos of the detected defects to your message. Our team will take care of the matter immediately and ensure that you receive a replacement product as soon as possible.
Thank you for your understanding and patience!